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Shipping:

All stock orders are normally shipped within 2 business days of you placing your order via Fed-Ex Ground. Other shipment method may be used at your request or you can use your own shipping account. Please see shipping options at checkout.

Returns:

Any regular stock item can be returned within 14 days in unused condition in its original packaging. You must obtain an RMA# (return authorization #) from a member of our customer service team prior to sending items back to us or your return may not be accepted. All discontinued/clearance items are final sale and are not eligible for returns. Original shipping charges are non-refundable. Customized or personalized items are non-returnable. Opti-Pak will cover return shipping fees only if the item is incorrect or defective. Your account will be credited within 5-7 business days of us receiving the item(s) back to our warehouse.