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Have a Question? We Got Answers

What happens if an item I order is out of stock?

If an item is out of stock, we will notify you immediately. You will have the option to have it shipped when it arrives, choose a comparable item, or cancel that portion of your order.

Am I able to pick up my order?

Absolutely! If you are in the NY/NJ area, we are conveniently located in Newark, NJ right by Newark Airport. Once your order is in the "processing" stage, you will be contacted to set up day/time that works best.

Is there a minimum quantity I have to order to get my items printed?

Yes, there is a 500 piece minimum for in-house orders and there is a 3,000 piece minimum for custom orders being done overseas.

What kind of artwork should I upload?

The higher the resolution the better. Vector file formats (.AI, .EPS or .PDF) work the best. Please make sure your fonts are converted to outlines! Art submitted in low-resolution image file formats, like .JPEG and .GIF, as well as file formats not made for art programs, like .DOC and .PPT might have to be redrawn or recreated.

What shipping methods do you use?

Fed-Ex Ground is our default shipping method, but we can also use UPS, USPS at your request.

Can I use my own shipping account?

Absolutely! Just provide your carrier account number at checkout.

What is the average shipping time to my state?

Based on Fed-Ex Ground, average shipping times are as follows:

If an order takes longer than expected, do you offer a discount?

Opti-Pak strives to ensure your orders are received when promised. While we do everything in our power to make sure your orders arrive in a timely fashion, we cannot be held responsible for circumstances beyond our control, but we assure you we always work very hard to get any delayed orders out to you ASAP.

What is the turnaround time for personalized products?

While most orders ship quickly, if you need your order sooner than our standard turnaround times, please contact one of our customer service specialists to see if we are able to accommodate your requested time frame. Additional charges may apply.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Do you ship internationally?

Yes, please call us at 862-702-9800 or send an email to wecare@opti-pak.com for more information.

I don't see you carry a specific (case, cloth, spray) on your website. Can you get it?

Opti-Pak works very hard to meet every customer's needs. If there is a specific item you are interested in but do not see on our website, please call us at 862-702-9800 or send an email to wecare@opti-pak.com with your request(s) and one of our customer service specialists will be happy to assist you.

What is the tariff charge added to my order?

Opti-Pak works very hard to meet every customer's needs. If there is a specific item you are interested in but do not see on our website, please call us at 862-702-9800 or send an email to wecare@opti-pak.com with your request(s) and one of our customer service specialists will be happy to assist you.

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