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Return Policy

Return Policy

Happy customers is our top priority. If for any reason you are dissatisfied with your purchase you can return it within 14 days for your money back or exchange.

Return Guidelines:

Any standard stock item can be returned within 14 days in unused condition in its original packaging. You must obtain an RA# (return authorization) prior to the return. Original shipping charges are non-refundable. Customized or personalized items are non-returnable. Opti-Pak will cover return shipping fees only if the item is incorrect or defective.

Your account will be get credited within 7 days after we receive the items back in our warehouse. Credits must be used and applied by customer within 6 months of date credit issued, or it will expire.

Getting your RA# is simple. Contact us by phone or email.