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Return Policy

Happy customers is our top priority. If for any reason you are dissatisfied with your purchase you can return it within 14 days for your money back or exchange.

Return Guidelines:
Any standard stock item can be returned within 14 days in unused condition in its original packaging. You must obtain an RA# (return authorization) prior to the return. Original shipping charges are non-refundable. Customized or personalized items are non-returnable. Opti-Pak will cover return shipping fees only if the item is incorrect or defective.

Your account will get credited within 5 business days after we receive the items back in our warehouse.

Getting your RA# is simple. Choose any option below:

By Phone:
Toll Free #:  (866) 928-0407
Main Phone #: (718) 438-1159

By Email:
Customer Service:
wecare@opti-pak.com

If you have any questions, please don’t hesitate to contact us.